Product Warranty

A 1-year manufacturer's warranty is provided on hardware defects (cracking and checking of log materials is excepted). If you have specific questions about this product’s guarantee, please contact our Customer Service department.

Returns & Exchanges

We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. If you have a problem with this item, please contact us as soon as possible after receipt of your purchase. While returns cannot be accepted for this product, replacements and parts are provided for damage or defects. Products that were made to order, assembled, modified, or excluded for return by manufacturers cannot be returned. Our Customer Service department will be pleased to assist you.