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Dutailier is a Canadian private owned company, established nearly thirty years ago, in a small town, St-Pie, Quebec, located 45 minutes from Montreal.
At the beginning, the company was manufacturing wood components and furniture including a few models of glider rockers. In 1988, following an in-depth strategic planning exercise it was decided to concentrate all efforts exclusively on glider rocker chair activities and to become the Expert of that furniture segment. From then on, Dutailier was able to concentrate all research to developing new products to better fit consumers' needs. Many of these patented mechanisms are the result of several market studies and tests from experts of the Research and Development team. The final result is the guarantee of the finest technology, superior quality and durability added to a variety of options and personalization.
This turned out to be a smart decision that enabled Dutailier to become a leader in the North-American and European markets with more than 4 million chairs manufactured to date. The company has risen to a prime position amongst furniture manufacturers in America, Europe and Asia.
A 5-year limited manufacturer's warranty is provided on wood and metal frames, coils and suspensions, and ball bearings. 2 year coverage included for reclining mechanisms, electric motors, batteries and chargers. 1 year coverage on upholstery and fabrics.
Products are guaranteed to be free from manufacturing defects.
If you have specific questions about this product’s guarantee, please contact our Customer Service department.
Returns & ExchangesIf you are unsatisfied with something you bought from us, you may send it back within 30 days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled, modified, or made to order. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs will be deducted from your refund. Please contact us if you need more information about shipping or determining if this product is made to order.
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