Product Warranty

A manufacturer's warranty of 1 year is provided for firebox inserts. If you have specific questions about this product’s guarantee, please contact our Customer Service department.

Returns & Exchanges

We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. If you have a problem with this item, please contact us as soon as possible after receipt of your purchase. • While returns cannot be accepted for this product, replacements and parts may be provided for damage or defects. Our Customer Service department will be pleased to assist you.