Product Warranty

A 1-year manufacturer's warranty on material and workmanship is provided for pet houses and bamboo beds. If you have specific questions about this product’s guarantee, please contact our Customer Service department.

Returns & Exchanges

We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. If you need to return or exchange this item, please contact us as soon as possible after receipt of your purchase. • Returns are accepted according to vendor discretion for reasons other than damage and may be subject to a 20% restocking fee, if eligible for return. • Items must be returned in unused, new and resalable condition and in their original packaging. • We issue a credit upon proof of return shipping and inspection of the item less any applicable restocking fee, return shipping costs, and ship costs included in the product price like “Free” Shipping. If exchanging for another item of same or greater value, the restocking fee may be waived. • Products that were made to order, assembled, modified or excluded for return by manufacturers cannot be returned. • Cancellations are accepted before this product has shipped. Our Customer Service department will be pleased to assist you with questions about returning or exchanging this product.